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Sell Conditions

1. Prices

Products from Ecolimpia are sold at the price shown on our website. The current price will be the one displayed when the customer confirms their order. Unless otherwise specified, prices include VAT, but not other possible charges, such as shipping costs or customs duties.

Ecolimpia reserves the right to modify prices, offers and products for sale without prior notice.

2. Product Availability

If any product from our collection is not available, this information will be shown on its product page.

3. Payment Methods

For purchases through our website, Ecolimpia accepts the following payment methods:

  1. Credit/debit card: Through a secure payment gateway.
  2. Bizum: Quick and secure payment through Bizum Business from your banking app.

4. Shipping

Orders are shipped to the address provided by the customer via courier. Before completing the purchase, the shipping cost and the estimated delivery time, which is usually 24 to 48 hours on business days.

Delivery times start counting from order confirmation, except in the following cases:

  1. Orders placed on weekends: Will be shipped on the following Monday or the next business day if it's a holiday.
  2. Orders placed after 12:30 PM: Will be shipped the next business day.

5. Order Cancellation

To cancel an order, the customer must send an email to info@ecolimpia.com or contact through our website form. Orders that have already been shipped cannot be cancelled.

6. Returns

Check our returns policy.

7. Customer Service

For any questions, suggestions or complaints about our products or orders, you can write to us at info@ecolimpia.com or use our contact form on the website.

We are committed to responding to all inquiries as soon as possible.

8. Protection and Processing of Personal Data

Visiting our website does not require users to provide personal data. If you choose to provide it, it will be processed in accordance with current regulations, including the General Data Protection Regulation (GDPR) and the Organic Law on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).

Data is collected for the purposes specified in each form, such as user registration management, sending commercial information or satisfaction surveys. By providing your data, you consent to its inclusion in a file under the responsibility of Ecolimpia and its processing, whether manual or automated.

Users can exercise their rights of access, rectification, cancellation or opposition by sending an email to info@ecolimpia.com.